Shipping policy

Shipping Policy

de rue clothing

At de rue clothing, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for details on order processing, shipping times, and related information.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been processed, you will receive a notification with tracking information.

Please note that processing times may be extended during high-volume periods, product launches, or promotional sales.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances beyond our control.

International Shipping

We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the purchase price or shipping cost.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.

Lost or Delayed Packages

de rue clothing is not responsible for delays caused by shipping carriers, weather conditions, or incorrect address information provided at checkout. If your package appears lost or significantly delayed, please contact us at derue.suppourt@gmail.com, and we will do our best to assist.

Incorrect Address

Please ensure that your shipping address is accurate at checkout. Orders shipped to incorrect addresses provided by the customer cannot be refunded or replaced.

Shipping Restrictions

We do not ship to P.O. boxes or military addresses at this time.

Contact Us

If you have any questions about shipping or your order, please contact us at:
Email: derue.suppourt@gmail.com